When American Airlines returned this passenger's designer bag it was severely damaged, looking as if an aircraft had run it over. Now what?

Why is Avis asking its customer to pay $1,970 in rental car repairs when someone else wrecked it? Rescue investigates.

Discover key tips on Medicare Advantage plans and how to manage your healthcare needs effectively as you grow older.

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

False claims for car rental damage are through the roof. To protect yourself from being unfairly billed for rental car repairs, download Consumer Rescue’s free rental car inspection checklist. Print ...

Looking for your next adventure? Check out our “Happy Trails” travel guides! They’re packed with amazing photos, handy tips, and all the info you need to explore the places we absolutely love. Let’s ...

This is the team behind Consumer Rescue founded by consumer reporter and advocate Michelle Couch-Friedman. We're here to help consumers!

These tales cover a variety of Airbnb problems that guests -- and sometimes hosts -- have brought to Consumer Rescue. We provide free mediation services.

Learn how we helped a Hertz customer who found herself on the car rental company's Do Not Rent list after a credit card dispute.

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...