When American Airlines returned this passenger's designer bag it was severely damaged, looking as if an aircraft had run it over. Now what?

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Protect yourself from false damage claims with Consumer Rescue's free printable car rental inspection checklist to use before you drive away.

Why is Avis asking its customer to pay $1,970 in rental car repairs when someone else wrecked it? Rescue investigates.

Discover key tips on Medicare Advantage plans and how to manage your healthcare needs effectively as you grow older.

Protect yourself from false damage claims with our free printable car rental inspection checklist to use before you drive away.

These tales cover a variety of Airbnb problems that guests -- and sometimes hosts -- have brought to Consumer Rescue. We provide free mediation services.

Expert tips from consumer advocate Michelle Couch-Friedman: How to spot and avoid summer travel scams before one wrecks your trip and wallet.

An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and can Consumer Rescue help?

Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. Can Consumer Rescue help?